Shipping policy

All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!

Due to Holiday’s high volumes and increased pressure, our processing time and delivery time have been delayed by up to 10 business days than the time frame below. We appreciate your patience as we ask you to hang tight a little longer. 

Wish you and your family all the best.

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All items offered on Customiss are made-to-order.  This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

While we print a portion of our products in-house at our US facilities, we also source from suppliers worldwide to offer our shoppers a greater variety of merchandise. We only work with vendors who abide by our strict quality control guidelines and standards. This is the reason for the delivery times below. 

Shipping carrier: USPS, DHL, EMS, Local Post…

Orders are processed when the payment is accepted.

Shipping method:

We use a flat rate to calculate the shipping fee, how to calculate the shipping fee is below:

With all orders to United State, We will charge $4.99 for the first items and $2 for additional items.

With all orders to the other countries except United State, We will charge $5.99 for the first items and $3 for additional items.

All orders with a value above $100 will get the free shipping fee.

Estimate Time Of Arrival 

We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:

Shipping time

The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you with accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.

It takes 7 – 15 days for delivery to the US and up to 25 days for delivery to other countries!

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.


INCORRECT ADDRESS 

Make sure you provide the correct address at checkout because:

  • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. 
  • We are not responsible if your order gets delivered to the wrong address or returned to sender. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer support, please check your given shipping address first.
  • For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
  • If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Customiss.com and if you have any questions, please don’t hesitate to contact us via: [email protected]