Questions & Contact

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Here is the price for the standard shipping option:
– For orders from The United States: $4.99 For first item
– For orders from other countries: $6.99 for the first item
-All orders that value above $150 will be free shipping.

Which payment methods are accepted in the Online Shop?

We currently accept PayPal and all major Credit and Debit Cards (Visa, MasterCard, American Express, Discover, Diners Club, etc).

How long will delivery take?

It’s take 1 day to processing your oder and 1 week for delivery in US
On the other location, It’s take 1 day to processing your oder and 2 week for delivery

How secure is shopping in the Online Shop? Is my data protected?

Yes, we guarantee that your data is safe and protected when shopping on our website. Our website is secured via SSL certificate.

What exactly happens after ordering?

After you place an order on Customiss, we will send you a confirmation email, then start the handling and fulfillment process as quickly as possible. When your order is ready to ship, we will send you the email with the tracking number.

Do I receive an invoice for my order?

Currently, we only send emails for Confirmation and the status of your orders. But if you want an invoice, feel free to contact us via email: [email protected].

Send us an email

If you have any inquiries, feel free to live chat with us if we are available at that moment or you can leave us a message by filling out the form below. We will response to you as soon as possible, typically within 24 hours.